COMPUTER MAINTENANCE
In info-technical we are conscious that Maintain computer and communications systems permanently in the correct state of operation, It is a fundamental aspect, since much of the customer's work depends on the use of the data and the processes they maintain daily.
Delays caused by lack of maintenance, System falls due to bad configuration, or a simple common computer problem can generate important losses to your company. You could start by answering the following questions:
- How much does it cost you to have a standing team?
- Can you afford a week without response or repair?
- Is it profitable?
INFO-TECH
Info-Tècnic puts computer technical assistance and comprehensive support for companies at your service, public and private entities. We have great experience in the repair and maintenance of computer equipment, with prepared personnel, In constant training and server expert, desktop computers, portable, monitors, printers, wired networks, wifi, peripherals and computer components. A fault or computer doubt can produce a stop of the activity, With the consequent person's cost that cannot perform its function and deterioration of the quality of the service offered. Our solution is to offer a professional service at effective home, in the shortest possible time and that supposes real benefit to the profile of your company or public entity.
Basic Remote Repair and Assistance Service
Who is oriented?
It is oriented to self -employed or small businesses that without large computer needs need a quick and effective service on specific occasions where they cannot afford to lose their data or run out of their work computer for several days.
This service provides small businesses and autonomous for the tranquility and guarantee of having a professional computer repair service, as well as assists via remote control for resolution of small incidents and configurations without having to move from your office.
What is it?
It consists of the client according to their needs and under their criteria, NOS WARN VIDO TELEFONICAL EMAIL, of an incidence. The technician will assess whether the incidence can be solved remotely, In-Situ or if it is necessary to review it in our workshop.
When the client wishes, he can bring his computer equipment to our technical service (prior notice).
Conditions
TECHNICAL SERVICE HOURS (in-site, Remote or workshop), plus displacements, They will be billed according to the current price rate and under the conditions agreed with the client.
The work done in-situ, In workshop or remotely they will be billed with a minimum ½ hour and after, In ½ hour fractions.
Exclusions
They are not included in the basic repair service, The following aspects:
- Resolution of telephone incidents and e-mail.
- Preferential response in workshop, In-Situ The Remote ASSISTENCY.
- Preferred response in the Emergencies.
- Costs of the materials and spare parts necessary for the repair of the fault or incidence.
HOURS / Weekly or monthly hours
Who is oriented?
This service is oriented to individuals, self -employed and SMEs without great computer needs and that do not have many incidents, but they need a quick and efficient service to be provided when they request it, A bag of annual hours or agree a few hours per week/monthly is the solution. You will have preferential access to in-situ repairs, At technical workshop, as at our assistance service via remote control.
What is it?
It consists of acquiring a bag of technical service hours, which are managed at the discretion of the client according to their needs. This hourly bag can be used both in in-situ assists, Remote or workshop. You can also agree on the presence of a technician a few weekly/monthly hours.
The client warns us by telephone or e-mail, of an incidence. The technician will assess whether the incidence can be solved remotely, In-Situ or if it is necessary to review it in our workshop. With a less than 24 hours.
Conditions
- The number of hours to hire, It will be at the client's discretion, making the payment in advance of them (Except weekly/monthly hours, whose payment will be monthly).
- TECHNICAL SERVICE HOURS (in-site, Remote or workshop), They will have a 10% discount on the current price rate.
- The hours bag will have an expiration of 12 months from the hiring date.
- The work done in-situ, In workshop or remotely they will be billed with a minimum ½ hour and after, In ½ hour fractions.
- The displacements will be paid according to the current price rate or agreed price.
- The first response to the incidence will be in less than 24 hours, in the way the technician estimates, From the reception of the notice.
- Includes resolution of telephone incidents and e-mail.
- Includes preferential repair in workshop, In-Situ The Remote ASSISTENCY.
Exclusions
- The following aspects are not included in this contract modality:
- Costs of the materials and spare parts necessary for the repair of the fault or incidence.
- Preferred response in the Emergencies.
- Requests related to the development and elaboration of spreadsheets, Databases, Web Pages, Installation and/or configuration of custom and/or professionals computer applications.
- Printer maintenance, photocopiers the format machines.
INTEGRAL MAINTENANCE SMEs and Town Halls
The integral maintenance SMEs offers the possibility of having a computer maintenance and technical support service that guarantee at all times the correct functioning of your computer system and communications, without paying displacements and with an assumed budget. We take care of solving all your company's computer problems, As if you have your own computer department. In that way, You can fully devote yourself to your business.
Who is oriented?
This type of maintenance is oriented to those companies that want to have the peace of mind to know that their computer equipment, Communications and data are perfectly supervised and maintained by trusted professionals and with proven experience in the sector.
You simply have to ask yourself the following questions to know if you need this service level:
How does my company affect the breakdown of a server or one of the user posts?
I really know if my system is protected from risks like viruses, spy software, Uncontrolled accesses, etc?
Are my company users good use of computer equipment?
Do I have defined a backup policy that allows me to be calm in front of an accidental deletion of data, Theft of computer equipment or loss due to fortuitous accidents such as a fire or flood?.
What is it?
Integral SME maintenance has as its main feature, that is not based on a specific number of hours, but in performing the necessary maintenance tasks to ensure that your company's computer science is always in the optimal state of operation. This task is the one that really matters to us and we will put all our efforts.
To safely keep your systems, Any hardware or software has to be maintained and update periodically. In this way it will be covered at any technological incidence that could affect the proper functioning of your business.
Delays caused by lack of maintenance, System falls due to bad configuration, or a simple common computer problem can generate important losses to your company.
These are the key aspects of this service level:
- Inventory, initial supervision and audit of customer computer infrastructure.
- Monthly preventive maintenance necessary for computer equipment.
- Technical assistance and support against possible unforeseen.
- Advice and proposal to improve its hardware equipment, Software and Network.
The price of the integral maintenance service SMEs and municipalities, It is calculated according to the number and type of equipment you want to include in maintenance.
How does it work?
Before hiring comprehensive maintenance for SMEs and municipalities, You will receive the visit of one of our technicians, that will be responsible for first carrying out the initial inventory and auditing of your computer system.
Once the initial inventory and auditing have been carried out, In case the client requests it, A report will be issued on the current status of your computer infrastructure where the deficiencies and improvement aspects that have been detected will be defined.
The periodicity of maintenance tasks will be established (Normally monthly visit) that will be carried out according to the action protocol, For preventive maintenance on servers, Preventive maintenance in user posts, Preventive maintenance on the data and communications network, Supervision of the previously defined backup strategy.
Conditions
Integral SME maintenance may be hired for a minimum of 2 equipment.
- The payment method will be made monthly by agreement.
- MONTHLY VISIT OF THE TECHNICAL, to customer facilities, With action protocol (Review user, server, backups, antivirus, internet y red).
- Technical assistance in less than 24 hours, In case of incidence or breakdown, in the way the technician estimates, from the reception of the notice and without limit of interventions.
- Includes In-Situ Technical Service, Remote and workshop.
- Includes telephone incident resolution, e-mail.
- Includes preferential repair in workshop, In-Situ The Remote ASSISTENCY.
- Includes displacements.
- Includes an internal cleaning of user stalls (will be carried out at the discretion of the technician).
- 10% discount on additional works not hired.
- Includes assistance with urgency and out -of time (With current rate apart)
- Preferred response in the Emergencies.
Exclusions
The following aspects are not included:
- Costs of the materials and spare parts necessary for the repair of the fault or incidence.
- Requests related to the development and elaboration of spreadsheets, Databases, Web Pages, Installation and/or configuration of custom and/or professionals computer applications.
- New installation, Assembly or wired network and/or wireless
- Printer maintenance, photocopiers the format machines.
